Delivery, Returns and Ordering
Delivery
Delivery is free for all orders over £50.00 and £4.50 for all other orders.
These charges include VAT at 17.5%
Most orders should be delivered in 2 to 3 working days.
If an item is out of stock or is likely to take longer to deliver, we will contact you via email to let you know exactly what is going on.
Please note: If your delivery address is classified within the Scottish Islands, Northern Ireland or the Channel Islands, there may be an extra charge depending upon the size of the parcel. For larger and heavier items, we will have to use a Courier for which there will be an extra charge. We will contact you to confirm this extra charge before charging your credit card.
Unfortunately at present we can only deliver to addresses on the UK Mainland.
It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.
In order to confirm that an order shipped has been lost, we must wait 5 working days from date of dispatch before resending or refunding the cost of the order, subject to the discretion of Portfolio Store.
Returns
We deliver everything we stock direct to your door, and all products come with a 30 day guarantee.
It is your responsibility to contact Portfolio Store by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt of them. After this date, it falls solely within the discretion of Portfolio Store if a return or exchange will be accepted.
If the item(s) are no longer required or is an unwanted gift, you should notify the Portfolio Store within 7 days from date of dispatch. Requests to return no longer required or unwanted gifts after 7 days from date of dispatch are conditional upon circumstances.
It is your responsibility to adequately package and resend the items back to Portfolio Store address within 28 days, These goods will be returned at your own expense.
If your order qualified for free delivery and you are returning your goods for reasons other than faults or damage, we reserve the right to deduct up to £10 from your refund to cover our delivery charges. You will be informed of this deduction before it is done.
For a full refund goods must be returned in a reselable condition (i.e. undamaed and in the original packaging). If the returned item is not in this condition we may refuse the return or reduce the amount refunded as appropriate. This is at the discretion of The Portfolio Store and you will be informed of any deductions before they are done.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please include a note explaining who you are and why you are returning the order with any return. Failure to do this may result in a delay in dealing with your return.
How To Order
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card and debit card payment only. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information over the Internet or on some occasions over the telephone.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Do you do discounts on bulk orders?
If you plan on ordering a large quantity of portfolios we can often offer a discount. Discounts are on an order by order basis and we do not normally discount unless the order is over £100.
For a quote please call or email our customer service department.
Do you have a next day service?
We do not currently have a next day service available but we are investigating this possibilty.
Something I want to order is out of stock
We are sorry, but unfortunately we do sometimes run out of stock of some items. Please contact us and we will be able to give you an approximate date when we expect it to be available.
I live around the corner - can I come and collect from you?
It is not possible to collect from us. We only sell goods by mail order. The address listed on this site is our registered address and holds no stock. It is not able to accept customers or payments.
We are a school or college and cannot pay by card.
We can invoice for orders from schools, colleges and universities, but we do not offer this service for any other company or organisation. Please contact us for details on how to order. You will need an official purchase order.
